Data Management for 360-degree view of customer !
A Finance service company and one of the largest credit unions in Canada. Its is among the largest credit unions in Canada with 500,000+ members and $25+ billion in assets.
Client wanted to manage their critical data assets, such as customer data, in a central repository and get a 360-degree view of customer data by integrating data from different sources, removing duplicates and inconsistencies, and providing accurate and consistent data across the organization.
Our role and services delivered• Implemented Customer MDM by enabling C360 solution with Informatica MDM
• Integrated with source and target systems through batch, or real time (pub-sub)
• Implemented Data Governance and Data Quality through Axon and EDC, and implementation of IICS and IDQ.
• Enabled best practices and engagement recommendations
Project Results• Access to accurate, complete, and consistent customer data across all business units and systems
• Easily executable and personalized customer interactions and improved customer service
• Streamlined business processes and less time and effort required to manage customer data thus, improved operational efficiency.